EXCHANGE, RETURN AND REFUND POLICY
LP Beauty values the quality of its products and the best shopping experience. Therefore, we have developed a simple, transparent policy aligned with the Consumer Defense Code.
RIGHT OF WITHDRAWAL
If you change your mind, you may request a return of the product within 7 (seven) calendar days after receipt, as provided for in Article 49 of the Consumer Defense Code.
For the return to be approved, the product must:
• Be without signs of use;
• Be in its original packaging.
After receipt and verification of the product, a full refund will be issued.
The return shipping cost will be fully covered by LP Beauty.
DEFECTIVE OR DAMAGED PRODUCTS
If the product shows a manufacturing defect or damage, the request can be made within 30 (thirty) calendar days after receipt.
After analysis and confirmation of the defect, we will exchange the product or issue a full refund of the amount paid, at no additional cost to the customer.
Return shipping will also be paid by LP Beauty.
EXCHANGES
If you wish to exchange a product for a different shade, color, or item, you may request the exchange through our Contact Us page.
After receipt and analysis of the returned product, we will proceed with instructions for completing the exchange, subject to stock availability.
REFUND
The refund may be issued via the original payment method for the order or by means of store credit for use on our website, according to the customer's preference and the feasibility of the request.
• Credit card: the reversal will be requested from the card administrator, and the timeframe may vary depending on the operator;
• Pix: the amount will be refunded within 7 business days after receipt and approval of the return;
• Store credit: the amount may be made available as credit for use in future purchases on the LP Beauty website.
HOW TO REQUEST AN EXCHANGE OR RETURN
To request an exchange or return, access our Exchange and Return Center:
https://lpbeauty.troqueedevolva.com.br/
After opening the request, our team will analyze the order and send all necessary instructions by email, including the postage code when applicable.